Terms of Service
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These Terms of Service govern your use of Ravka COD Form and this website, provided by Ravka Labs. By installing or using the app for a business, you confirm that you have authority to accept these terms for that business.
1. The service
Ravka COD Form provides customizable storefront cash on delivery forms and related Shopify order workflows. Features may include translations, usage tracking, optional verification and advertising integrations. Availability depends on the released version, plan, merchant configuration and third-party permissions. This website provides product information; its sample form is an illustration and does not place an order, take a payment or reserve inventory.
2. Accounts and permissions
You must maintain an eligible Shopify store, provide accurate configuration and authorize the permissions required for enabled features. Protect your accounts and connected credentials, and promptly report suspected misuse. You are responsible for users you authorize to administer the app.
3. Merchant responsibilities
You are the seller to your customers and remain responsible for products, pricing, taxes, lawful sales, required notices and consent, fulfillment, delivery, payment collection, refunds, returns and customer service. Test the app and review your form configuration before making it available to customers. You must have the rights and legal grounds to process and share the data you provide.
4. Pricing, billing and cancellation
Applicable prices, billing periods, usage limits and any trial are those shown in the published app listing and authorized subscription flow when you accept them. No separate price or trial is promised on this website. Where applicable, charges and plan changes are processed through the supported Shopify billing flow. You may stop using the app by uninstalling it through Shopify. Cancellation dates, previously incurred charges and plan changes follow the accepted subscription terms and applicable Shopify rules. Contact hello@ravkalabs.com about billing errors or refund requests. Mandatory refund rights remain unaffected.
5. Third-party services
Shopify, advertising platforms, messaging providers and infrastructure services have their own terms and availability. You are responsible for required accounts, permissions, approved templates, consent and third-party charges. We do not guarantee provider approval, message delivery, conversion attribution or compatibility with every theme and customization. Ravka Labs is independent of Shopify; no Shopify endorsement is implied.
6. Data and privacy
You retain rights to your store content and data. You authorize us to process information necessary to provide the service and follow your lawful configuration, as described in our Privacy Policy. Where applicable law requires additional data processing terms or transfer documentation, contact us to arrange those documents before processing that requires them. These terms do not replace a required data processing agreement.
7. Acceptable use and intellectual property
Do not use the service for illegal or deceptive activity, spam, unauthorized tracking, prohibited data collection, circumventing usage limits, interfering with security or accessing another store?s information. Ravka Labs and its licensors retain ownership of the software, website, design and content. We grant a limited, non-exclusive right to use the app for your authorized store while your plan and these terms remain in effect. Third-party trademarks and materials remain their owners? property. Statutory exceptions and applicable open-source licenses are unaffected.
8. Changes, suspension and termination
We may maintain, update or change the service. Access may be restricted where reasonably necessary for security, misuse, non-payment, legal obligations or platform requirements. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. You may end use by uninstalling the app. Your right to use the app ends on termination. App-owned data is handled according to our Privacy Policy. Uninstalling does not delete orders already created in Shopify or records held by third parties. Export information you need before uninstalling.
9. Disclaimers and liability
To the extent permitted by applicable law, the service and website are provided as available, without warranties other than those required by law. We do not guarantee sales, conversion improvements, fraud prevention, collection of COD payments or uninterrupted service. To the extent permitted by law, neither party is liable for indirect or consequential loss arising from the service. Ravka Labs? total liability relating to the service is limited to the app fees you paid during the 12 months before the event giving rise to the claim. These limits do not apply to fraud, willful misconduct or liability that cannot lawfully be excluded or limited. Mandatory statutory rights remain unaffected.
10. Updates, disputes and contact
We may update these terms and communicate material changes where required. Continued use after a notified change becomes effective constitutes acceptance to the extent permitted by law. Please contact hello@ravkalabs.com to try to resolve a concern first. Applicable mandatory law and access to competent courts remain available. If a provision is unenforceable, the remaining provisions continue to apply. Questions about these terms: hello@ravkalabs.com.